Microsoft 365 & Systems Engineer
I run Microsoft 365 tenants, endpoints and infrastructure for businesses, and I make complex IT simple to work with.
Aug 2021 to Aug 2023
Started as an intern at SKYHI, then moved into support for business users: hardware, accounts, email and network issues, on site and remotely.
Sep 2023 to Mar 2024
Remote and on-site support for Microsoft 365 and cloud-connected environments, plus onboarding, device setup and data protection.
Mar 2024 to Aug 2025
Desktop deployment, patch management, endpoint protection, backup and monitoring across business environments, working with other technical teams on complex incidents.
Sep 2025 to today
Microsoft 365 for about 60 business tenants, Entra ID and Intune, 1,500+ endpoints through Datto RMM, and 300+ servers with backup and recovery.
About 60 business tenants
Tenant configuration, user lifecycle, licensing, access and platform troubleshooting, one environment at a time.
Entra ID and Intune
Identity and access, MFA, Conditional Access, device policies, endpoint deployment and patching.
Exchange Online, Teams, SharePoint, OneDrive
Mailboxes and permissions, groups, retention and service health, plus tenant deployments and email migrations.
1,500+ managed endpoints
Monitoring, remote management and patch automation through Datto RMM keep every device healthy and consistent.
Datto RMM, Intune, Bitdefender
Update rollouts, device policies, endpoint deployment and endpoint protection, applied across many environments at once.
12,000+ tickets, about 300 companies
Remote and on-site support, with clear communication from senior management to everyday users.
300+ physical and virtual servers
Administration, maintenance, patching and infrastructure security for servers across customer environments.
Hyper-V, VMware, Proxmox
Virtualization platforms prepared and deployed for production workloads, from the bare hardware to a production-ready environment.
Built to survive failure
Backup and recovery systems, disaster recovery and monitoring keep services available when something goes wrong.
From empty tenant to production
Domain and DNS configuration, users and groups, security settings, and the SharePoint structure and permissions.
Mail continuity first
Mailboxes moved from other email platforms, with the transition planned to keep mail flowing and disrupt users as little as possible.
From bare hardware to production
A physical server prepared and a virtualization environment deployed for production workloads.
Rack to running network
Server-rack equipment and network devices installed, and the network configured for a medium-sized business.
Endpoint, Fundamentals, Azure
MD-102 Endpoint Administrator Associate (Aug 2025), MS-900 Fundamentals (Oct 2023) and Azure Administrator Associate. MS-102 Administrator Expert is the next step.
Datto RMM, Bitdefender, 3CX
Datto RMM Administrator and Technician (Jan 2024), Bitdefender Certified Technical Specialist (Sep 2022) and 3CX Certified Engineer (Aug 2022).
Instructor at Accelera Start
Teaching IT HelpDesk fundamentals based on CompTIA A+, trained as a trainer through Train-the-Trainer (Apr 2025), with further training in Microsoft 365 cloud administration and MikroTik networking.
Microsoft 365 and infrastructure engineering, from tenant to rack. If you have a project, a role or a question, I would like to hear about it.
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Next: let's talkThe final scene: contact and CV
Next: certifications and teachingScene seven is coming soon
Next: projects, built end to endScene six is coming soon
Next: infrastructure, rack by rackScene five is coming soon
Next: endpoints, device by deviceScene four is coming soon